Admin Consent Requests Not Visible / No Approver

Question

User-initiated admin consent requests for Enterprise Applications are submitted successfully but cannot be located or actioned, and there is no visibility into outstanding requests.

When attempting to authenticate to the an Enterprise Application, the user is prompted with:

“Request pending – Your admin has been notified of your request to access this app.”

However:

The requesting user has no way to view the outstanding request

Administrators do not see the request under expected areas unless navigating directly to Admin Consent Requests

There are no Access Packages configured (confirmed via My Access showing “There aren’t any access packages in this tenant”)

It is unclear which admin roles, if any, are being notified

No email notifications are received by admins or requestor

This creates a blocker where users cannot access required third-party applications and cannot confirm the status of their requests.

We have already worked directly with our tenant administrator, and they also cannot see any outstanding admin-consent request for Apollo in the Entra Admin Center. The request is not appearing under Enterprise Applications → Consent and permissions → Admin consent requests, so we cannot approve or manage it from the admin side either.

Answer 1

Hi,

I get the same issue as this in a multi-tenant app where the users are from a different tenant from the app. For the advice above, does this need to be done from the administrator of the app tenancy, or the administrator of the user tenancy?

Thanks,

Andrew :)

Answer 2

Hi Sam Saldarriaga,

I hope this helps clarify the situation. If you find this answer useful, please hit “Accept Answer” so I know it resolved your concern 😊. Thank you!

Answer 3

Hi Sam Saldarriaga,

What you are seeing is a known issue that can occur when User-initiated Admin Consent becomes out of sync with the Admin Consent Workflow service in Entra ID. In this state, users receive the “Request pending” message, but the request never surfaces in the Admin Center, and no email notifications are triggered for either administrators or requestors. The good news is that the underlying problem is usually a configuration or workflow registration issue rather than anything wrong with the application itself.

First, please verify under Entra ID > Identity Governance > Admin consent workflow that the feature is explicitly Enabled, and that at least one role with Global Admin or Cloud Application Administrator permissions is listed as an approver. Even if workflow appears enabled, toggle it Off > Save > On > Save. This forces Entra to re-register the backend workflow, which often makes the pending requests appear instantly.

Next, run the following check using the Azure portal > Entra ID > Audit Logs and search for event category “Consent request” or status “PendingAdminApproval”. If the request appears in audit logs but not in the Admin Center UI, it confirms that the workflow container is active but the admin portal is not rendering the queue properly. In that case, the reliable workaround is to approve the request via the direct URL: https://portal.azure.com/#view/Microsoft_AAD_IAM/AdminConsentRequestsBlade/~/PendingRequests which surfaces hidden items that sometimes do not appear in the main navigation.

If the request does not appear in audit logs at all, the issue is typically caused by the application requesting offline_access or high-privilege scopes that require direct admin consent, not workflow-based approval. In that scenario, a Global Admin can bypass the workflow entirely by navigating to: https://login.microsoftonline.com/<tenantID>/v2.0/adminconsent?client_id=<appID> and granting tenant-wide consent manually.

Please try the steps above and let me know what you see. I’m happy to guide you further based on the results. And if this helps move the issue forward, please click “Accept Answer” so others can benefit from it as well 😊.

Jason.

Answer 4

It seems that you are experiencing issues with visibility and management of admin consent requests for Enterprise Applications in Microsoft Entra. Here are some potential reasons and troubleshooting steps you can consider:

1. Check Admin Roles: Ensure that the administrators have the necessary roles to view and manage admin consent requests. The role of Cloud Application Administrator is typically required to review these requests.
2. Accessing Admin Consent Requests: Admin consent requests can be found under Entra ID > Enterprise apps > Activity > Admin consent requests. If requests are not visible here, it may indicate a problem with the submission process or permissions.
3. Review Pending Requests: Users can check the status of their requests by navigating to the My Pending tab under Admin consent requests. If the request is not visible, it might not have been submitted correctly.
4. Email Notifications: If no email notifications are being received, check the notification settings for both the admins and the users. Ensure that notifications are enabled for admin consent requests.
5. Audit Logs: Review the audit logs in the Microsoft Entra admin center to see if there are any entries related to the consent requests. This can provide insight into whether the requests were logged and if any actions were taken.
6. Contact Support: If the issue persists, consider reaching out to Microsoft support for further assistance. They can provide more detailed insights into your tenant's configuration and any potential issues with the consent request process.

These steps should help in diagnosing the issue with admin consent requests not being visible or actionable.

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References:

• Review and take action on admin consent requests
• Consent experience for applications in Microsoft Entra ID