KERN_INVALID_ADDRESS Office Excel on MacBook Pro

Question

Hi everyone,

I have the following Error on Excel 2019 for Mac. It is already on the latest update.

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2021-09-24 11:08:36 +0000
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Bitness: x64
Application Version: 16.53.0.21091200
Crashed Module Name: Microsoft Excel
Crashed Module Version: 16.53.21091200
Crashed Module Offset: 0x0000000001389238
Blame Module Name: Microsoft Excel
Blame Module Version: 16.53.21091200
UnsymbolicatedChecksum: 7A44DAB38CC9AF92E586FF4355F43FFB
Blame Module Offset: 0x0000000001389238
StackHash: 31248109be2d962f-dm_1_main_arm
Application LCID: 1031
Extra app info: Reg=en Loc=0x0407
Build Type: Release
Crashed thread Stack Pointer: 0x_000000016af09d20
Crashed thread: 0

Answer 1

Hi @Alessandro ,
Welcome to Q&A forum!

• Was there any error message when this issue occurred? If yes, please describe it in detail or share a screenshot with us.
• Do Word and PowerPoint also have this issue?
• When did this issue start? Have you installed any other third-party software before? Such as, third-party Add-ins.

According to my research, some incompatible third-party software of Mac may cause this issue. Please disable or uninstall them to check.

It is also recommended that you try starting Mac in Safe Mode so that we can rule out third party programs interfering with Office startup:
How to use a "clean startup" to determine whether background programs are interfering with Office for Mac

Any updates, please let me know.

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