Is there a good Teams integrated virtual receptionist?

Question

Is there a good Teams integrated virtual receptionist?

Anonymous

We are looking for a system for our front door to allow for visitor interactions. Since Covid, we keep our front door locked, but we would like a system with a camera, audio and door release that integrates with Teams. So far I have found one from HelloDoor, but I can't find any reviews regarding this system. Is there a system that Microsoft recommends?

Harry Harris 1 Reputation point

2022-12-15T20:17:44.377+00:00

I know it has been awhile since this was asked, but we just got this working today.

We worked with the company from Belgium and the support was odd because of the hours, we are in central time so be patient. I did try to call Unified Communications about supporting it, but they said they no longer support Hellodoor.

As far as functionality, it does what we need it to do. ***NOTE: for video calling it does not work inside of teams **** You need to install another product called 2N IP Eye, but since video is not important for our application it is not a deal breaker.

You are basically setting up a SIP call from the device to Hellodoor and then they send the "call" to the user you setup in your tenant. Since we are wanting it to ring to a group I then forward all of that users calls to a group to answer. It uses direct routing for the calling and we currently use MS as our phone provider so I am not sure if I could assign the number(it is a +4 number) directly to a call queue, but this setup is working for us.

With our front reception, we are looking for another option that will do video calls through teams because it is more critical to see who is at that door.

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Harry Harris 1 Reputation point

2022-12-15T20:17:44.377+00:00

I know it has been awhile since this was asked, but we just got this working today.

We worked with the company from Belgium and the support was odd because of the hours, we are in central time so be patient. I did try to call Unified Communications about supporting it, but they said they no longer support Hellodoor.

As far as functionality, it does what we need it to do. ***NOTE: for video calling it does not work inside of teams **** You need to install another product called 2N IP Eye, but since video is not important for our application it is not a deal breaker.

You are basically setting up a SIP call from the device to Hellodoor and then they send the "call" to the user you setup in your tenant. Since we are wanting it to ring to a group I then forward all of that users calls to a group to answer. It uses direct routing for the calling and we currently use MS as our phone provider so I am not sure if I could assign the number(it is a +4 number) directly to a call queue, but this setup is working for us.

With our front reception, we are looking for another option that will do video calls through teams because it is more critical to see who is at that door.

Answer 1

Hi @Anonymous

As you said above, HelloDoor system seems your good choice to select it. For more details about its description, you could refer to:

http://www.unifiedcommunications.com/m-203-hellodoor.aspx

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JimmyYang-MSFT 58,646 Reputation points Moderator

2021-10-04T10:22:28.547+00:00

@Anonymous

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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Is there a good Teams integrated virtual receptionist?

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