Add Accounts Option is Missing

Question

I have used Microsoft 365 for a long time and have used the feature that allows me to add all of my email accounts and access them in the same area. I was traveling, checked into a hotel and I could no longer access all of my accounts. When I try to add them back the "add accounts" option at the bottom left of my email account no longer exists on the "Go To Groups" option is at the bottom now. Is the add accounts feature located somewhere else now? Thanks you in advance for a quick helpful reply :-)!

Answer 1

The "Add Accounts" option in the new Outlook for Windows may not be located where you previously found it. In the new version, functionalities are being updated, and some features may have been relocated or modified. If the "Add Accounts" option is missing, it could be due to changes in the user interface or settings.

To add accounts, you might want to check the account settings directly or look for any new options under the settings or account management sections. If you are unable to find it, consider checking for updates to ensure you have the latest version of Outlook, as features can change with updates.

If the issue persists, you may want to consult the official Microsoft support documentation or forums for more specific guidance related to your version of Outlook.

Answer 2

Hello!

Just to ask, did you switch to the New Outlook for Windows before your trip?

In the recent update, Microsoft moved the old “Add accounts” button from the bottom left. You now add accounts from Settings at the top right, then Accounts, then Email accounts. The bottom left no longer shows that option because the new layout uses the Groups shortcut instead. This change is expected in the new version, so your next step is to open Settings and check the Accounts section to add your email again.

Answer 3

Hi Regina, thanks for the update. If you don’t see “Add accounts” in New Outlook, first make sure your app is updated to the latest version. Then switch temporarily to classic Outlook using the toggle at the top right. In classic Outlook, go to Settings > Accounts and add your email accounts there. After adding them, switch back to New Outlook. If this still doesn’t work, contact Microsoft Support from Help > Contact Support for official assistance.