Authenticator

Question

I had authenticator for my business email in my old phone but I lost the phone , and now I can not sign in because it is need a permission from a phone I dont have anymore. How can I fix it

Answer 1

Hello @Abdallah Suliman

Welcome to Q&A forum!

As per your message, you have lost your phone, so you can't transfer the authenticator for your business email to your new phone. I am so sorry to hear that, and I hope we can work together to move forward with a solution for you.

I understand that you've posted this thread in the Business SAP forum, but I would like to reconfirm your account type to ensure we can provide the most appropriate troubleshooting steps. Please let me know which of the following applies to your account:

• Personal account (e.g., @hotmail.com, @outlook.com)
• Educational account (e.g., @schoolname.edu)
• Business account (e.g., @yourcompany.com or @onmicrosoft.com)

If you are using a "business account", the only way to regain access is to contact your "IT administrator or Global admin" and request a phone number update in the "Microsoft Entra admin center".

In the Entra admin center, an administrator can set user accounts to require a re-enrollment of multi-factor authentication (MFA). Ask your administrator to follow the steps shown in the following article: 

Manage user authentication methods for Microsoft Entra multi-factor authentication 

• Sign in to Microsoft Entra - Microsoft Entra admin center 
• User -> all users. Select the user you want to act on, and then select "Authentication methods". then select "Require multi-factor authentication re-registration". 

Require re-enrollment MFA: This disables all previous authentication methods. You'll then be prompted to set up a new MFA authentication method the next time you try to sign in, so you can add a new authenticator app.  

If you’re unsure who the Global Admin is within your school account's organization, you can find guidance on locating them here: 

How do I find my Microsoft 365 admin? - Microsoft Support

I highly appreciate your valuable time and your cooperation during this process

Please let me know if I can do anything more to support you!

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