Windows Server 2012 R2 - An unhandled exception occurred: Element not found. (exception from HRESULT: 0x80070490)

Question

Hello,

Trying to install a update for sage 50 accounts. But Receive the following error.

An unhandled exception occurred: Element not found. (exception from HRESULT: 0x80070490)

I've gone through the software own technical support but they believe he problem is with the server itself.

Both uninstalling the software or running the update installer reports the same problem.

The Server is a terminal server for roughly 15 users.

Windows 2012 R2 version 6.3 (Build 9600) with Remote desktop services installed

I have so far tried reinstalling the .Net framework 4.5 suggested by the sage technician. This also involved the complete reinstall of the GUI. This didn't resolve the problem

I have also tried, Sfc /sannow which reports no problems. Also, No problems also reported on dism /online /cleanup-image /scanhealth.

The error also doesn't show up anywhere in event log. Or have any related logs.

Looking for any more suggesting on getting this resolved? Thank you in advance.

Screenshot of the error:

Answer 1

Some things to try;

• sfc /scannow
• dism /online /cleanup-image /restorehealth
• manual steps here https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-resources#reset-windows-update-components-manually
• repair install by running setup.exe from root of install media

but time may be better spent standing up a new one, patch fully, migrate roles / applications over and move on.

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Answer 2

Hello @Christian Head

I would suggest you perform a clean boot.

A “clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

This is similar to starting Windows in Safe Mode but provides you more control over which services and programs run at startup to help you isolate the cause of a problem.

In order to perform Clean boot, do follow the step by step process mentioned in the below link,

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

If the problem Persists, Do check out the below link where a similar issue is discussed in detail

https://answers.microsoft.com/en-us/windows/forum/all/windows-10-update-error-0x80070490/27b5f32b-02b4-4f67-972e-810716741cb5

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--If the reply is helpful, please Upvote and Accept as answer--