Windows Server 2012 R2 - An unhandled exception occurred: Element not found. (exception from HRESULT: 0x80070490)

Christian Head 21 Reputation points


Trying to install a update for sage 50 accounts. But Receive the following error.

An unhandled exception occurred: Element not found. (exception from HRESULT: 0x80070490)

I've gone through the software own technical support but they believe he problem is with the server itself.

Both uninstalling the software or running the update installer reports the same problem.

The Server is a terminal server for roughly 15 users.

Windows 2012 R2 version 6.3 (Build 9600) with Remote desktop services installed

I have so far tried reinstalling the .Net framework 4.5 suggested by the sage technician. This also involved the complete reinstall of the GUI. This didn't resolve the problem

I have also tried, Sfc /sannow which reports no problems. Also, No problems also reported on dism /online /cleanup-image /scanhealth.

The error also doesn't show up anywhere in event log. Or have any related logs.

Looking for any more suggesting on getting this resolved? Thank you in advance.

Screenshot of the error:


Windows Server 2012
Windows Server 2012
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
1,265 questions
Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
9,482 questions
Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
1,042 questions
0 comments No comments
{count} votes

Accepted answer
  1. Dave Patrick 352.4K Reputation points MVP

    Some things to try;

    but time may be better spent standing up a new one, patch fully, migrate roles / applications over and move on.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

1 additional answer

Sort by: Most helpful
  1. Limitless Technology 37,771 Reputation points

    Hello @Christian Head

    I would suggest you perform a clean boot.

    A “clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

    This is similar to starting Windows in Safe Mode but provides you more control over which services and programs run at startup to help you isolate the cause of a problem.

    In order to perform Clean boot, do follow the step by step process mentioned in the below link,

    If the problem Persists, Do check out the below link where a similar issue is discussed in detail


    --If the reply is helpful, please Upvote and Accept as answer--

    0 comments No comments