laptop camera fix

Question

My camera is not turning on. It will not work in zoom. This has happened several times. how do I fix my laptop camera?

Answer 1

To fix your laptop camera that is not turning on and not working in Zoom, you can try the following steps:

1. Check Camera Connection: Ensure that the camera is securely connected to your laptop. If it is an external camera, check the USB connection.
2. Verify Camera Settings: Go to the camera settings page in Windows. You can access it by searching for Settings and navigating to Bluetooth & devices > Cameras. Make sure the camera is enabled and not disabled.
3. Troubleshoot the Camera: On the camera settings page, select your camera and choose the Troubleshoot option. This will guide you through an interactive troubleshooting process.
4. Check for Power Supply: If your camera requires an external power supply, ensure that it is connected and powered on.
5. Update Drivers: Make sure that your camera drivers are up to date. You can do this through the Device Manager in Windows.
6. Restart Your Laptop: Sometimes, a simple restart can resolve hardware issues.
7. Check for Conflicts: If you have multiple cameras connected, ensure that the correct camera is selected in Zoom settings.

If the problem persists after trying these steps, you may need to contact your laptop manufacturer for further assistance or check for hardware issues with the camera itself.

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References:

• Camera settings page
• Troubleshoot a camera

Answer 2

1

Look at the function keys (F1 - F12) on your keyboard, if one of them has a camera icon, press that key or Fn + that key to unlock the webcam.

2

If that was not the problem, look at the camera lens above your screen, is there a small privacy slider that needs to be opened to access the webcam?

3

If the webcam is still not working correctly, go to the support page for your laptop on the manufacturers website, then from there, download and re-install the version of webcam drivers they provide

If you have any difficulty locating that support page, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

Answer 3

Please refer suggestions in this support article: https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-32adb016-b29c-a928-0073-53d31da0dad5