can't log in

Question

I was blocked and can't log into my account, it's a company account and I have access to it, I need to log in as soon as possible

this applies to this account

******@hotmail.com

with kind regards

Answer 1

If your company account is blocked, you may be experiencing a user risk issue. Here are some steps you can take to resolve the situation:

1. Self-Service Password Reset: If your organization has enabled it, you can try to unblock your account by initiating a password reset. Go to the Password reset portal and follow the instructions to reset your password.
2. Contact Your IT Administrator: If self-service password reset is not available, reach out to your organization's IT administrator. They can assist you in resetting your password or unblocking your account.
3. Check for High-Risk User Status: If you are a guest user, your access may be blocked due to being flagged as high-risk. In this case, your administrator will need to address the risk associated with your account.
4. Verify Account Status: Ensure that your account is not blocked by checking with your administrator or through the Microsoft Entra admin center if you have access.

If you continue to face issues, it may be necessary to escalate the matter to your IT support team for further assistance.

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References:

• Unblock your account
• Problems with the user’s account

Answer 2

Hi Samar, I understand how important it is to get back into your account quickly. The block usually happens when the system detects unusual sign-in activity or multiple incorrect password attempts, which triggers a security lock. First, try resetting your password using the “Forgot password” option and make sure you’re using the correct recovery email or phone number linked to the account. If you can’t access those, check if you have multi-factor authentication enabled and confirm you have the device or app needed for verification. Can you tell me if you recently changed your password or signed in from a new location or device?

Best,

Rez