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Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
To receive a verification code from the Microsoft Authenticator app on your Android device, ensure that you have the app installed and configured correctly. Here are some steps to troubleshoot the issue:
- Check Notifications: Make sure that notifications are enabled for the Microsoft Authenticator app on your device. Go to your device's settings, find the Authenticator app, and ensure notifications are allowed.
- Internet Connection: Ensure your device is connected to the internet, either through Wi-Fi or mobile data, as the app needs to communicate with the server to send notifications.
- Refresh the App: Open the Microsoft Authenticator app and pull down to refresh the app. This can sometimes trigger the app to check for any pending notifications.
- Alternative Methods: If you are not receiving notifications, consider using the verification code feature. Open the Authenticator app, select your account, and it should display a verification code that you can enter manually.
- Update the App: Ensure that you are using the latest version of the Microsoft Authenticator app. Check the Google Play Store for any available updates.
If you continue to experience issues, you may want to try removing and re-adding your account in the Authenticator app or check if there are any known issues with the service in your region.