Rebboting from bugcheck

Question

So my PC keeps rebooting, not constantly but once per day, usually at THE most inopportune time possible. I get the message:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffff8087deda8050, 0xfffff80397500d60, 0xffffffffc000009a, 0x0000000000000004).

This is the dump file:

https://1drv.ms/u/c/98fcc9c038f4ecc3/IQDKcYgF5gZCQqFCBm7gEBqnAXt24o4pgwWSG3mPAfGSJXw?e=Uzydaz

Can anyone help me solve this issue?

Answer 1

The bugcheck code 0x00000116 typically indicates a video-related issue, often associated with the graphics driver or hardware. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Update Graphics Drivers: Ensure that your graphics drivers are up to date. You can do this by visiting the manufacturer's website (like NVIDIA, AMD, or Intel) and downloading the latest drivers.
2. Roll Back Drivers: If the issue started after a recent driver update, consider rolling back to a previous version of the driver.
3. Check for Overheating: Ensure that your graphics card is not overheating. Check the cooling system and ensure that the fans are working properly.
4. Run Hardware Diagnostics: Use built-in hardware diagnostics tools provided by your PC manufacturer to check for any hardware issues.
5. Check Event Viewer: Look for additional error messages in the Event Viewer that might provide more context around the bugcheck. Focus on Event IDs related to system errors.
6. Memory Diagnostics: Run the Windows Memory Diagnostics tool to check for memory issues that could be contributing to the problem.
7. System Restore: If the problem persists, consider performing a system restore to revert your system to a state before the issue began.
8. Check for Malware: Run a full system scan to ensure that malware is not causing the issue.

If these steps do not resolve the issue, you may want to collect a memory dump for further analysis or consult with a professional for more in-depth troubleshooting.

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References:

• Troubleshoot unexpected reboots using system event logs
• Bug checks (stop code errors)

Answer 2

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Upon checking the link you have provided, it seems that the folder is empty. Can you try to upload and share all the Minidump files again, so I can further examine the root cause of the issue?

Answer 3

After trying the AI suggestions above, I can confirm that I still have the same issue, and my pc keeps rebooting. The first link wasn't working, so here is my second attempt.

https://1drv.ms/u/c/98fcc9c038f4ecc3/IQD3T-bf_QggSKBw0DaqrBhGAWP09LJOyAccaQwLvr48GJw?e=JDt0X0

Answer 4

The dump files show an issue with "nvlddmkm" which refers to a driver file associated with NVIDIA graphics cards, Look for the latest video driver first at your computer manufacturers support site.