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Hi,
My laptop keeps crashing for no reason and it seems the events are not linked to power usage (it crashes on high load and idle). I've attached the dump files for the most recent events.
All the drivers are up to date and the windows was re-installed but the issue is still there.
See link below to dump files
https://we.tl/t-2ka1vZwfnw
**HP ZBook Power 15.6 inch G9
NVIDIA T600
Thanks**
Your minidump files all indicate a driver installed by some software on your laptop that there is no much information available about is causing your PC to crash.
Open File Explorer.
Go to C:\Windows\System32
Perform a search in that folder for KbdBlock2.sys
When you find that file, right click it and select Properties.
On the resulting Properties dialog, select the Details tab.
Please provide a screenshot of that Details tab.
Thank you for the screenshot, do you recognize that software named Studio by ILLC as software or a utility you may have installed on your system?
Not really, I believe it is linked to a software I use. When I try to open that, it keeps crashing. I was using this last night and it was working OK, but this morning it started crashing.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 15%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERY%3C/text%3E%3C/svg%3E)
According to the dump files, it looks like you are using ESET. Third-party security software is the most common cause of random crashes, even on fresh installs. Turn off ESET temporarily or uninstall it and try again.
Open File Explorer, then find that file again, right click it and select Rename, then rename that file to KbdBlock2.old
Restart (not shut down) your PC to apply the change, that will stop that driver loading with Windows and wait to see if your system is stable.
As soon as i did that, my keyboard stopped working but I was able to open the software and the laptop didn't crash. For some reason all the drives were showing a yellow triangle (on device manager). When I changed the file to the initial name, the keyboard worked OK but the laptop crashed as soon as I tried to open that software.
What software is using that driver on your system?
EcoStruxure™ Machine SCADA Expert from Schneider but I was using this software last night without any issues. It only started doing this in the morning.
That driver is the only problem indicated on your system, try completely uninstalling that software, restart your PC then go to the developers website to download and install the latest version of that software they provide, to see if that resolves the system crashes, if not, you need to report this to their support so they can provide a patch for that software.
Are you using ESET? Third-party security software is the most common cause of random crashes, even on fresh installs. Turn off ESET temporarily or uninstall it and try again.
Also, update the BIOS from the HP website. Check BIOS settings and consider disabling "Extended Idle Power States" if available. And don't forget to reinstall the latest version of NVIDIA driver from NVIDIA's official site.
