Microsoft authentication code

Question

I am unable to get my code with the Microsoft authentication app. I have deleted the app on my phone and downloaded it. It still doesn’t show me the code. Please advise how to go about this

Answer 1

If you have deleted the Microsoft Authenticator app and are still unable to receive the authentication code, it is important to note that you need to have the app installed on your device to generate the codes. Here are some steps you can take to resolve the issue:

1. Reinstall the App: Ensure that you have reinstalled the Microsoft Authenticator app on your phone.
2. Account Setup: After reinstalling, you will need to set up your account again within the app. This typically involves scanning a QR code or entering a setup key provided by the service you are trying to access.
3. MFA Reset: If you are still unable to get the code, you may need to contact Product Support to reset your MFA settings. This will allow you to set up the MFA again from scratch.

Remember, the app must remain installed on your device to continue receiving authentication codes for services that require MFA.