Azure wants 6 digits code but Authenticator generates 8 digits

Question

Azure wants 6 digits code but Authenticator generates 8 digits

Ranjith A 5

Hi, I have been accessing the Azure Admin Portal using my personal Microsoft account with password authentication. However, starting today, the portal is asking me to “Enter code” for MFA. I installed the Microsoft Authenticator app, but it generates an 8-digit code, while Azure is expecting a 6-digit code.

Because of this mismatch, I am completely locked out of portal.azure.com.

I attempted to open a support case, but all the links redirect me back to the Azure sign-in page, which I cannot access.

I can still sign in to other Microsoft services (e.g., M365, Outlook) without any issues — only Azure is blocking access.

Could someone advise how I can recover access or how to contact Support for an MFA reset or unlock? Thank you.

Rukmini 11,470 Reputation points Microsoft External Staff Moderator

2025-12-11T19:23:35.27+00:00
Hello Ranjith A,

If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.

To register with your work or school account, please visit aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.

If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.
Ranjith A 5 Reputation points

2025-12-12T14:23:43.64+00:00

I have shared all the required details via private message.
Ranjith A 5 Reputation points

2025-12-12T14:45:57.6166667+00:00

Hi,

I have not been charged yet, but I received a message saying that INR 9,597.62 will be debited by Microsoft Corporation. Since this is not related to my issue, could you please check why I received this notification?

Please resolve my login/MFA issue first. I have not used any Azure services recently, so I am not sure why this amount is being shown.

Kindly clarify.

Thank you.
Ranjith A 5 Reputation points

2025-12-15T13:47:30.95+00:00

Hello Team,

This is a follow-up regarding my MFA lockout case. I have already shared all requested details via private message.

It has been more than 4 days, and I am still unable to access my account. Kindly provide an update or ETA on engaging the Data Protection team.

Thank you.

1 answer

Your answer

Rukmini 11,470 Reputation points Microsoft External Staff Moderator

2025-12-11T19:23:35.27+00:00

Hello Ranjith A,

If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.

To register with your work or school account, please visit aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.

If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.
Ranjith A 5 Reputation points

2025-12-12T14:23:43.64+00:00

I have shared all the required details via private message.
Ranjith A 5 Reputation points

2025-12-12T14:45:57.6166667+00:00

Hi,

I have not been charged yet, but I received a message saying that INR 9,597.62 will be debited by Microsoft Corporation. Since this is not related to my issue, could you please check why I received this notification?

Please resolve my login/MFA issue first. I have not used any Azure services recently, so I am not sure why this amount is being shown.

Kindly clarify.

Thank you.
Ranjith A 5 Reputation points

2025-12-15T13:47:30.95+00:00

Hello Team,

This is a follow-up regarding my MFA lockout case. I have already shared all requested details via private message.

It has been more than 4 days, and I am still unable to access my account. Kindly provide an update or ETA on engaging the Data Protection team.

Thank you.

Answer 1

Rukmini 11,470 Microsoft External Staff Moderator

Hello Ranjith A,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

If the resolution was helpful, kindly take a moment to accept the answer and upvote it 👍 it as a token of appreciation.

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Azure wants 6 digits code but Authenticator generates 8 digits

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