Continuous password prompt

Question

Hi there, Am having Continuous password prompt in microsoft office 365 family since 2 months now, how do i reach microsoft to fix this problem?

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Moved from: Microsoft Security | Microsoft Authenticator

Answer 1

Hi David Ibanga, I know how frustrating this must be dealing with constant password prompts for two months can really disrupt your workflow and make something simple feel exhausting.

Start by clearing any saved Office credentials in Credential Manager then delete the IdentityCache and OneAuth folders to refresh your sign-in tokens. Next repair or reset Microsoft 365 from the Apps settings update both Office and Windows to the latest version and sign out of any other Microsoft accounts like Teams that might be causing conflicts. If Outlook is still prompting recreate your profile and if the problem continues reach out to Microsoft Support through the Answer Desk for direct help.

Does the password prompt appear in all Office apps Word, Excel, Outlook or only in one and does it happen immediately after signing in or randomly while youre working?

Best regards

Lucky

Answer 2

If you are experiencing continuous password prompts in Microsoft Office 365, it could be due to several reasons, such as incorrect account settings or issues with authentication. Here are some steps you can take to troubleshoot the problem:

1. Run a self-diagnostics tool: If you are a Microsoft 365 customer, you can run diagnostics to determine the issue. This tool will perform automated checks and provide possible solutions. Look for the option labeled Diag: Outlook keeps asking for my password.
2. Check Logon network security settings: Ensure that the Logon network security setting in your Outlook profile is set to Anonymous Authentication. You can do this by going to Control Panel > Mail > Show Profiles > Select your profile > Properties > E-mail Accounts > Change > More Settings > Security tab.
3. Contact Microsoft Support: If the problem persists, you may need to reach out to Microsoft Support for further assistance. You can do this through the Microsoft support website or by using the help feature within your Office applications.

By following these steps, you should be able to resolve the continuous password prompt issue or get the necessary help from Microsoft.

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References:

• Outlook continually prompts for your password when you try to connect to Microsoft 365