Bugcheck issue - Constant Rebooting

Question

Having purchased a new computer, I am plagued with the BugCheck issue, which I can see is quite common, yet I see no tangible way to prevent it from happening.

At some point during my usage, it will restart itself, having researched this, I can see in Event Viewer the crash is caused by the BugCheck. I.E

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffb08ae86bb010, 0xfffff8073b426af0, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\Minidump\121125-9875-01.dmp. Report Id: 49adb24a-ef7b-4b4a-9957-87b40c3d9a20.

or earlier today

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffd78ef8c41360, 0xfffff8037a776af0, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\Minidump\121125-10421-01.dmp. Report Id: 543ccbf9-5d28-447a-83f8-b90087b013f2.

Basically, the same message with minimal differences, and I've had this 6 times in the past 4 days.(Ever since I started using the computer).

I've tried a number of strategies posted online (I.E from command prompt sfc /scannow, and the cleanup-image /restorehealth (tool) - with restarts.

None of which has prevented the issue at hand

I am unable to upload a dmp file, which I found in Windows/minidump - each reboot created its own dmp file.

Is there a way of either disabling this Bugcheck event, or some way around it.

I saw in another post, the AI generated suggestions include hardware faults, graphics drivers etc could be at fault. Given this is new, unless (unlikely) there is actually a hardware issue, I suspect given the common nature of this there is an alternative solution.

All guidance would be appreciated.

Answer 1

Hi, thank you for patiently waiting. As per checking and analyzing the DMP file you have, there is an error in nvlddmkm.sys, which is your Nvidia graphics card driver. To fix the issue, kindly follow the steps below:

 

Let us run a clean installation of the Nvidia driver. This will remove all entries and replace them with compatible ones. Kindly follow the steps from the link below:

 

https://nvidia.custhelp.com/app/answers/detail/a_id/10/~/geforce-experience-driver-installation-failed.-how-do-i-manually-clean-install#:~:text=%20How%20do%20I%20manually%20clean%20install%20the,installation%20process%2C%20close%20any%20programs%20which...%20More%20

 

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

 

Additional note: If the issue persists, and since you have reinstalled Windows, I suggest removing the GPU and placing it into another PCIe port available (This is only applicable if you are using a desktop or an external GPU). However, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Answer 2

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Can you please check if you have Minidump files on the PC so I can further examine the root cause of the issue?

 

Press Windows key + E (To open File Explorer)

 

Click "This PC" > then follow the file path:

 

C:\Windows\Minidump

 

Copy the Minidump files and save them to another location, like the Desktop or Documents.

 

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using, and please share the shareable link here.

To upload and share the link using OneDrive:

Go to this link: https://onedrive.live.com/, then upload the file.

Then, provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07