This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 95%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
I encountered endless BSODs yesterday, and the Bluetooth button is gone? I can't even turn it on directly in settings because whenever I try to add a device, it immediately says "Couldn't Connect." I tried following the troubleshoot steps and restarted it; still nothing.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Hi ,
If it is a laptop or desktop, if possible, could you provide the laptop model or your desktop configuration?
Access the c:\windows\minidump folder, copy the files to your desktop, then upload them to OneDrive or Google Drive and post the link here for analysis.
Thanks
Hello! My Laptop model is Acer Predator Helios Neo 16 i9
And here's the link: https://1drv.ms/f/c/87c75286fe499e0c/IgC-vnp6UJCHRLooxwbQfDU8Aed6m03hONuv64ZVu90p22s?e=PMEVqc
Hi ,
If possible, access msinfo32.exe in the search bar, take a screenshot and post it here because there are 3 more models of this laptop.
Thanks
Here's the msinfo
Hi ,
It's possible it's a hardware problem, but let's try checking all drivers and updating the BIOS.
First, you should disable BitLocker.
https://www.asus.com/support/faq/1047461/
After disabling BitLocker, you will download the BIOS from the link below:
Remember, updating the BIOS is extremely necessary, but it has its risks. Do not stop the procedure under any circumstances; it could render your BIOS unusable and cause it to stop working.
Be careful when updating the BIOS; you can't interrupt the process under any circumstances. Keep your laptop connected to the power outlet.
Connect your laptop to power and run the BIOS installer below:
Wait for the process to finish. After the process is complete,
Install the drivers below:
Open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth. Wait for the process to finish and restart the computer.
Then perform a clean boot and uninstall applications that you do not use if you wish.
Re-enable BitLocker.
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Give feedback if the information was useful or not.
Thanks
Hello, I am nervous to do the downloading because a random BSOD might appear and crash my laptop, but I will try. Thank you so much!
Hi,
Be careful, do one procedure at a time, starting with the BIOS if possible.
Give feedback if the information was useful or not.
Thanks
