fix migration issue

Question

I used https:// export.xfinity.com to migrate my comcast emails to Outlook account My Contacts came through with no problems. 1033 emails end up in a folder but not my inbox. My old folders came through, but my current folders are sitting in my comcast email and they won't migrate. In the beginning when I used this way I had to sign into Microsoft and a acceptance/allow form showed up and I accepted my checking accept. When I tried the lst 5 times I only had to log in and nothing else showed up from Microsoft. I need to transfer my folders. So, let's get it done.

Answer 1

hello. Are the missing Comcast folders classic IMAP folders (created in the last year), or are they “smart” folders like Unread, Starred, or custom views? When you sign in to export.xfinity.com now, does it still show your Outlook account as connected?

Answer 2

any ideas - A1 couldn't help