Computer Crashes when opening applications.

Question

Hi a couple of weeks ago, my computer starts getting BSOD/CRASHES in random cases especially when running games or applications sometimes even idle.

these are my pc specs.

PROCESSOR: I7 14700k

MOBO: MSI PROZ790 A MAX WIFI (VM9 recently updated from M7)

GPU: 4070TI SUPER

RAM: TRIDENT G SKILLZ 64 MB

PSU : 850W

I have tried some solution over the internet to fix this.

this are some solutions ive tried.

1. Clean windows reinstall
2. Reseating ram (checked 1 ram over the other )
3. flashing bios to new version (got worse after update, now i cant open any applications or games without crashing.)
4. FURMARK passed
5. Intel Burner passed.

These are the dumpfiles i received after reinstalling windows.

https://1drv.ms/f/c/832633308e25dc8e/IgAbI3YEgGI2TYwDfmU87sAzAVdjSsAhdHP7OPC_gqBy490?e=6gvqZ0

if anyone can help thanks in advance.Moved from Microsoft System Center | Other

Answer 1

It sounds like you're experiencing significant issues with your computer crashing, particularly with BSOD (Blue Screen of Death) errors when running applications or games. Here are some troubleshooting steps you can consider based on common causes of such issues:

1. Check for Faulty Drivers: Since you mentioned that the crashes worsened after a BIOS update, it's possible that the new BIOS version has compatibility issues with your existing drivers. Check for updates for your GPU and other critical drivers.
2. Run Windows Memory Diagnostics: Since you reseated your RAM, it might be worth running the Windows Memory Diagnostics tool to check for memory errors. You can access it through the Control Panel by searching for "Memory" and selecting "Diagnose your computer's memory problems."
3. Inspect Hardware Connections: Ensure that all hardware components are properly connected. This includes checking the seating of your RAM, GPU, and any other expansion cards.
4. Check for Overheating: Monitor the temperatures of your CPU and GPU during use. Overheating can lead to crashes. Ensure that your cooling system is functioning properly and that there is no dust buildup.
5. Run System File Checker: Use the System File Checker tool to repair any corrupted system files. You can do this by running the command SFC /scannow in an elevated Command Prompt.
6. Check Event Viewer: Look into the Event Viewer for any critical errors that occurred around the time of the crashes. This can provide insights into what might be causing the issue.
7. Test with Safe Mode: Boot your computer in Safe Mode to see if the crashes persist. If they do not, this may indicate that a third-party application or driver is causing the issue.
8. Consider Hardware Diagnostics: Since you mentioned running FurMark and Intel Burn Test, it might also be beneficial to run any hardware diagnostics provided by your motherboard manufacturer to check for issues.

If after trying these steps the issue persists, you may want to consider consulting with a professional technician who can analyze your dump files in detail for more specific insights.

---

References:

• Bug checks (stop code errors)
• Advanced troubleshooting for stop code errors

Answer 2

Hi. I'm David, and I'm happy to help you.

---

The minidumps only indicate memory corruption.

---

I suggest doing the following:

• Go to the MSI website using the link below, download the latest Chipset driver, and install it.

https://www.msi.com/Motherboard/PRO-Z790-A-MAX-WIFI/support#driver

Driver name: Intel Chipset Driver

Version: 10.1.19899.8597

(Extract the ZIP file, double-click the file "SetupChipset" to run it, and follow the on-screen instructions to install the driver.)

• Based on the BIOS release date listed in your minidumps, I suspect you are using a Beta version of the BIOS instead of the latest Stable version. Please verify this and ensure you have the latest Stable BIOS version, as the Beta version may be causing the increased instability.

---

See if the system will work stably after doing this.

---

If the crash occurs again, please share the minidump it created.

---

Feel free to ask back any questions.

---

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.