Microsoft 365 Personal

Question

Hi I purchased Microsoft 365 Personal for 84.99 GBP in error on 5th of Dec2025 which was taken from my bank a/c on the same day and yesterday I noticed it was going to be taken out again on12th of Dec again and I am querying why so soon and can it be refunded back to my a/c please as I thought it was a free trial

kind regards

Answer 1

Hi, I'm John! I will help you with this.

Microsoft 365 Personal is a subscription, so when you purchase it, it’s set to automatically renew each month (or year, depending on the plan) from the payment method you provided. That’s why you’re seeing another charge scheduled.

Since you purchased it by mistake and didn’t intend to start a paid subscription, you can request a refund. The easiest way is to go to your Microsoft account order history https://account.microsoft.com/billing/orders find the Microsoft 365 purchase, and select Request a refund or Cancel subscription.

Refunds usually take a few business days to appear back in your bank account.

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

It seems you may have purchased a subscription for Microsoft 365 Personal, which typically involves a recurring billing cycle. The initial charge you noticed was likely for the first month of your subscription, and the upcoming charge is for the next billing cycle, which is usually set to occur monthly unless you change the billing frequency or cancel the subscription.

If you believed you were signing up for a free trial, you might need to check whether you turned off recurring billing. If you do not turn off recurring billing, you will be charged at the end of the trial period. To cancel your subscription and potentially receive a refund, you can follow the cancellation process outlined in Microsoft’s support documentation.

Please note that the ability to receive a refund may depend on the timing of your cancellation and the specific billing account type you have.

For further assistance, you can contact Microsoft support directly for help with your subscription and refund request.