error code -895352821 outlook issue

Question

What is error code -895352821 we cannot login to the email account

Answer 1

Hi Cindy,

Thanks for reaching out. I understand how frustrating it can be when you’re unable to access your email especially if it’s impacting your work. I'm here to help!

First, try signing in using a private or incognito browser window or a different device. This helps rule out cached credentials or browser-related issues.

Second, clear any stored credentials and temporary files on your device. You can do this through Control Panel → Credential Manager and by removing Outlook-related files under %localappdata%\Microsoft\Outlook. After that, restart your device and attempt the login again.

Third, if the issue persists, create a new Outlook profile or repair the existing one. You can do this via Control Panel → Mail → Show Profiles and select Repair under Account Settings. This step ensures your profile isn’t corrupted.

Last, if none of these steps resolve the error, it’s best to contact Microsoft Support at https://support.microsoft.com/contactus/ with detailed information such as when the issue started, whether MFA is enabled, and if other Microsoft 365 apps are affected. This will help them pinpoint the root cause quickly.

I hope you find this information helpful. Please let me know if you have any further questions If the answer is helpful, please click "Accept Answer".

Regards,
Carlo

Answer 2

Also it says Something went wrong [4usqa]

Answer 3

The error code -895352821 is not specifically mentioned in the provided context, which primarily discusses issues related to signing into Microsoft 365, Azure, or Intune, as well as Outlook's connection to Exchange using ActiveSync. To troubleshoot this issue, I recommend checking for any additional error messages or codes that may accompany the login failure. You may also want to consult Microsoft support for assistance with this specific error code.

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References:

• "Sorry, but we're having trouble signing you in" when a user signs in to Microsoft 365, Azure, or Intune
• Outlook doesn't support connections to Exchange by using ActiveSync and error: Log onto Exchange ActiveSync mail server (EAS)
• Error when starting Outlook 2016: The time limit for logging on was reached while waiting for system resources
• Outlook doesn't support connections to Exchange by using ActiveSync and error: Log onto Exchange ActiveSync mail server (EAS)