Users Getting Authentication methods not Set

Question

there are three users that are getting this error message. we have already reset everything but still unable to get this resolved. Anyone out there have any suggestions

Answer 1

Thanks for reaching out. This message appears when your sign-in policy requires MFA registration but no methods like Authenticator app or phone are enabled for those accounts, so the users get stuck at this screen. Go to the admin center, open Authentication methods, confirm the group assignment, then enable at least one method for those users. After that, have them sign in again to complete the setup.