help meno

Question

hello my cu,mputer windows 11 is not letting me dowlode anything and i gant go into windos updates to update anything

---

Moved from Outlook | Windows | Classic Outlook for Windows | For education

Answer 1

If your Windows 11 computer is not allowing you to download anything and you cannot access Windows Update, there are a few troubleshooting steps you can try:

1. Check Internet Connection: Ensure that your internet connection is stable and working properly.
2. Restart Your Computer: A simple restart can sometimes resolve temporary issues.
3. Run Windows Update Troubleshooter: You can run the built-in troubleshooter for Windows Update. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update and run the troubleshooter.
4. Check for Disk Space: Ensure that you have enough disk space available on your device. If your storage is full, it may prevent downloads and updates.
5. Reset Windows Update Components: You can reset the Windows Update components manually. This involves stopping the Windows Update service, deleting temporary files, and then restarting the service. Instructions for this can be found on the Microsoft support website.
6. Check for Malware: Sometimes malware can interfere with system operations. Run a full scan using Windows Defender or any other trusted antivirus software.
7. Use Safe Mode: Booting your computer in Safe Mode can help you troubleshoot issues. If you can access Windows Update in Safe Mode, it may indicate that a third-party application is causing the problem.

If these steps do not resolve the issue, you may need to consider restoring your system to a previous state or performing a repair installation of Windows 11.

Answer 2

Hello Mosson Westover,

Welcome to Microsoft Q&A forum. It's my pleasure to help you today.

I understand that you are having issue with downloading and updating Windows. I see that the AI assistant has suggested a few ways to fix the issue with Windows update, may I know if you have tried that?

Before we proceed, I'd like to ask a few questions to better understand this.

• May I know if there are any error message or error code appear when you try to download and update Windows? If possible, please send me a photo of it. Please remember to remove all personal information before posting.
• May I know if the download problem appears when you buy it from Microsoft Store only or from all platforms?

I'm waiting for your reply so we can work on it together.