reservation vm cancel not possible

Question

i am not usint the vm anymore from 4 month ago.

but Azure billing continue to me.

but i can not cancel, return it for the error.

how to jist cancel it to block billing plz help !

Answer 1

Hey there, Billy NL

From the image you have uploaded, I can see that you are going through the refund portal on Azure. However, you have run into an error when trying to get a refund.

If you continue to face this error, please can you contact the Azure billing team directly through the Azure portal. You can sign into this here: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade

Once you have signed into your account, please create a support request by clicking onto 'Create a support request'

This will open the support & troubleshooting window for you. For the describe your issue box, please type "refund request"

Then select 'Billing' as your service option and click next.

Then select the subscription you have the resource attached to and click next.

Please scroll down to the bottom where it says 'Need more help'. You will want to click onto 'Contact support'

You will then need to click onto 'Create a support request' at the bottom of help and support.

This will allow you to submit a request to the billing team who can help look into what has happened and see if they are able to process a refund for you.

Hope this information helps,
Nathan

Answer 2

Hello Billy NL,

For queries related to billing create a service request they will contact you via email or call to resolve it. below are the steps.

1. Click the below click for Help + Support -> Create a Support Request

https://portal.azure.com/?#blade/Microsoft_Azure_Support/HelpAndSupportBlade

Type billing.

In Contact Support, create support request.

Fill in Problem description.

Click Next button in Recommended Solution.

In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

In Preference contact method select either Email or Phone.

Click Review+Create and click Create button.

Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

Let me know if you have further questions we would be happy to help you!!