need help resetting computer

Question

I need the bit locker code for a computer that was set up by my wife. she does not remember what email she used to for computer.

Answer 1

To regain access to a computer that is protected by BitLocker and for which the recovery key is needed, you can follow these steps:

1. Check Microsoft Account: If the BitLocker recovery key was saved to a Microsoft account, you can access it by logging into the account at Microsoft account. This is the most common method if your wife had set it up using her Microsoft account.
2. Use Self-Service Portal: If your organization uses Microsoft BitLocker Administration and Monitoring (MBAM), you might be able to use the Self-Service Portal to retrieve the recovery key. However, you need to have signed in to the computer at least once successfully to use this method.
3. Contact IT Support: If the computer is managed by an organization, contact your IT department for assistance in retrieving the recovery key.
4. Physical Documentation: Check if there are any physical documents where the recovery key might have been recorded, like printed copies or notes.

If none of these options work, unfortunately, you may need to consider data recovery services or resetting the computer, which could result in data loss.

---

References:

• Use the Self-Service Portal to regain access to a computer
• BitLocker recovery process

Answer 2

Hi,

In this case, she will need to sign in to all her Microsoft accounts, whether personal or work, to check if the BitLocker recovery key is stored there.

Finding your BitLocker recovery key in Windows:

https://support.microsoft.com/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6

---

If she cannot find the correct recovery key or continues to encounter the same issue, I’m sorry, but there is no way to bypass BitLocker. In this situation, formatting the hard drive and performing a clean installation of the Windows OS will be necessary. Please note that this process will result in data loss.