how to fix keyboard issues, windows 10. wireless keyboard.

Question

for some reason my wireless Bluetooth keyboard doesn't work, it just turns off randomly, it did work for a brief period of time, but now it's not working anymore. how do i fix this? windows 10.

Answer 1

If your keyboard is not working properly on Windows 10, here are some steps you can take to troubleshoot the issue:

1. Check Connections: Ensure that your keyboard is properly connected to your computer. If it's a USB keyboard, try plugging it into a different USB port.
2. Restart Your Computer: Sometimes a simple restart can resolve hardware issues.
3. Update Drivers: Make sure your keyboard drivers are up to date. You can check for updates in Settings > Update & Security > Windows Update.
4. Check Device Manager: Open Device Manager and look for any issues with the keyboard. If you see a yellow exclamation mark next to your keyboard, right-click on it and select Update driver.
5. Run Keyboard Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters and run the keyboard troubleshooter.
6. Disable Fast Startup: Sometimes, Fast Startup can cause issues with hardware. You can disable it by going to Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable and unchecking Turn on fast startup.
7. Check for Hardware Issues: If possible, test the keyboard on another computer to see if it works there. If it doesn't, the keyboard may be faulty.
8. Reattach Thunderbolt Dock: If your keyboard is connected through a Thunderbolt Dock and stops working after a power state change, try reattaching the dock or restarting your computer.

If these steps do not resolve the issue, you may need to consider replacing the keyboard or seeking further technical support.

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References:

• Devices connected through a Thunderbolt Dock stop working after the computer resumes from a power state

Answer 2

Hello, thank you for reaching out to Microsoft Q&A.

May I please know if you are experiencing this issue only with the Bluetooth wireless keyboard, or with all Bluetooth devices, such as speakers or headphones?

This information will help us determine whether the issue is related to the Bluetooth system settings or specifically to the Bluetooth keyboard.

In addition to that, have you replaced the batteries in the keyboard, and does the LED indicator on the keyboard light up or blink to show that it is working or in pairing mode?

Also, have you tested the keyboard on another computer to check if the issue occurs there as well?