add device to Microsoft device

Question

I have not been able to add 2nd device to my Microsoft 365 account. It does not see it and it will not accept the serial number?

Answer 1

To add a second device to your Microsoft 365 account, ensure that the device is properly joined to Microsoft Entra ID. Here are the steps you can follow:

1. Check Device Join Status: Sign in to the Microsoft Azure portal and navigate to Microsoft Entra ID > Devices. Verify that your second device appears in the list.
2. Join the Device: If the device does not appear, you may need to join it to Microsoft Entra ID. On the device, go to Settings > Accounts > Access work or school, select Connect, and follow the prompts to join the device.
3. Add to Microsoft Entra Group: If you are using Windows 365 Boot, ensure that the physical device is added to the appropriate Microsoft Entra group. You can do this by signing in to the Microsoft Intune admin center and adding the device's serial number to the group.
4. Wait for Resource Assignments: After adding the device to the group, wait a few minutes for the resource assignments to complete.

If you continue to experience issues, double-check the serial number you are entering and ensure that it matches the device you are trying to add. If the problem persists, consider reaching out to your Microsoft 365 admin for further assistance.

Answer 2

Only devices manufactured by Microsoft like a Surface laptop can be added to your account using the serial number.

If you want to install Microsoft 365 on that PC, then on that PC, if you go to this link on your Microsoft account, are you able to click the Install button to install Microsoft 365?

https://account.microsoft.com/services/