Microsoft Subscription Query

Question

I have just bought a new HP laptop. The purchase includes a Microsoft 365 Personal subscription for 12 months. I already have a Family subscription which is due to renew mid January 2026. I haven't started the Personal subscription yet. Can is start the free Personal subscription and then upgrade this to a Family subscription. If I can, how much would the upgarde cost? I need a Family subscription because my wife also uses Microsoft 365.

Answer 1

Yes, you can start your Microsoft 365 Personal subscription and then upgrade it to a Family subscription. When you upgrade from a Personal subscription to a Family subscription, the remaining time on your Personal subscription will be converted into a prorated credit towards the Family subscription.

The exact cost of the upgrade will depend on the current pricing of the Family subscription at the time you decide to upgrade. Typically, the cost of the Family subscription is higher than that of the Personal subscription, so you would need to pay the difference after applying the prorated credit from your Personal subscription.

For specific pricing details, it is best to check the Microsoft 365 subscription options directly on the Microsoft website or through your Microsoft account management portal.

Answer 2

Do I need to cancel my existing Family subscription first?

Answer 3

Hi! Yes, in most cases you’ll need to let the current subscription end before you can activate the new one. I recommend you turn off recurring billing, then once your current plan expires, you can activate the subscription included with your device.