Email inbox

Question

I logged into Outlook this morning and noticed that I'm not receiving any new email. When deleting junk mail from this inbox, now I only see half of the email inbox.

Answer 1

It sounds like you may be experiencing issues with your Outlook inbox where new emails are not appearing, and you are only seeing a portion of your inbox after deleting junk mail. This could be due to several reasons, such as synchronization issues or settings that affect how emails are displayed.

Here are a few steps you can take to troubleshoot the issue:

1. Check Junk Email Settings: Ensure that your junk email settings are not set to permanently delete suspected junk emails. You can adjust this in the Junk E-mail Options dialog box in Outlook.
2. Review Spam Filters: If you have any spam filters set up, they may be affecting the visibility of your emails. Check any settings on your email account or devices that might be filtering your emails.
3. Cached Mode Issues: Sometimes, emails may not appear in the Inbox due to issues with Cached Exchange Mode. You may want to try disabling Cached Exchange Mode to see if that resolves the issue.
4. Mobile Device Settings: If you access your email on a mobile device, check the settings there as well. Sometimes, settings on mobile devices can inadvertently affect email delivery.
5. Restart Outlook: Simply restarting Outlook can sometimes resolve temporary glitches.

If these steps do not resolve the issue, consider seeking further assistance from your IT department or Microsoft support.

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References:

• Sometimes emails do not appear in Cached mode Inbox even if they were synchronized down from mailbox
• Junk e-mail messages are permanently deleted

Answer 2

It looks like new emails may be coming thru now. I'm not sure what has been going on, but I've experienced this in the past. I'll go back into my deleted email inbox to see if I'm missing anything else. Thanks