Why does my computer randomly crash and start back up immediately after?

Question

My computer will crash randomly (sometimes multiple crashes a day) started somewhat recently. I checked reliability monitor and it says this "0x0000004e (0x0000000000000006, 0x00000000007721fb, 0xffffe0e772968058, 0x0000001000000006). A dump was saved in: C:\WINDOWS\Minidump\121225-16062-01.dmp. Report Id: 96fdb835-57a6-44fa-b467-af0970b3bbf7. What do I do?

Answer 1

Your computer's random crashes, indicated by the stop code 0x0000004e, suggest a memory management issue. This can be caused by various factors, including faulty hardware, driver issues, or system corruption. Here are some troubleshooting steps you can take:

1. Check for Faulty Drivers: Remove or update any recently added device drivers or system services. Use Device Manager to check for devices marked with an exclamation point (!) and update the related drivers.
2. Run Memory Diagnostics: Use the Windows Memory Diagnostics tool to check for memory errors. You can find it in the Control Panel by searching for Memory and selecting Diagnose your computer's memory problems.
3. Check System Logs: Look at the Event Viewer for critical errors that occurred around the time of the crashes. This can help identify the specific driver or hardware causing the issue.
4. Free Disk Space: Ensure that you have sufficient free space on your hard drive, as insufficient space can lead to crashes. It's generally recommended to have at least 10% to 15% of free space available.
5. Run System File Checker: Use the System File Checker tool to repair any missing or corrupted system files. You can do this by running the command SFC /scannow in an elevated Command Prompt.
6. Check for Hardware Issues: If you have recently added new hardware, consider removing or replacing it. Additionally, run any hardware diagnostics provided by your system manufacturer.
7. Safe Mode: If the problem persists, consider booting into Safe Mode to see if the crashes continue. This mode loads only the minimum required drivers and services.

By following these steps, you should be able to narrow down the cause of the crashes and take appropriate action to resolve them.

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References:

• Troubleshoot bug checks (stop code errors)
• Advanced troubleshooting for stop code errors

Answer 2

See if your computer is creating minidump files.

To find these files, this is the path "C:\Windows\Minidump".

First copy and paste all the minidump files you have to another folder and then zip it. Then upload the ZIP file to the cloud OneDrive.

Choose to share or right click and get the share link.

Please post the link to the ZIP file here so it can be reviewed.

Answer 3

https://1drv.ms/u/c/0035acbc22730505/IQA2nt0DNXAIR5Zd_BlKiLdaAY7wKDxtRrZwAaErwc5IURc?e=WbJsOp

here is the link to the zip file with the dumps