Authenticator generates 8 digits and Azure requires 6 digits

Question

Authenticator generates 8 digits and Azure requires 6 digits

Ted Ingram 20

Hello. I am caught in a loop where my MFA appears to be out of sync with my access method. I set up an Azure Portal account using my personal email address, PII removed. I am the only user. Now the Authenticator app only generates 8 digit codes, not 6. When I try to change MFA I cannot log in because the Authenticator App 2-digit codes is not set up on my phone and I cannot log in to set it up. I have reviewed other answers, and this appears to be a tenant lockout situation.

Please help me figure this out.

Sridevi Machavarapu 15,400 Reputation points Microsoft External Staff Moderator

2025-12-15T01:58:19.1666667+00:00
Hello Ted Ingram,

To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Contact phone number (including country code)

Contact Email address

Email address (affected account)

Country

Time zone

Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)

Tenant ID

Azure subscription ID or billing information associated with the tenant (this helps confirm ownership)

Locale

Once we receive this information, we will forward it to Microsoft’s Data Protection Team for further assistance.

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Sridevi Machavarapu 15,400 Reputation points Microsoft External Staff Moderator

2025-12-15T01:58:19.1666667+00:00

Hello Ted Ingram,

To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Contact phone number (including country code)

Contact Email address

Email address (affected account)

Country

Time zone

Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)

Tenant ID

Azure subscription ID or billing information associated with the tenant (this helps confirm ownership)

Locale

Once we receive this information, we will forward it to Microsoft’s Data Protection Team for further assistance.

Answer 1

Sridevi Machavarapu 15,400 Microsoft External Staff Moderator

Hello Ted Ingram,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

If the resolution was helpful, kindly take a moment to accept the answer and upvote it 👍 it as a token of appreciation.

Sridevi Machavarapu 15,400 Reputation points Microsoft External Staff Moderator

2026-01-01T03:34:46.9533333+00:00

Hello Ted Ingram,

If all your concerns have been resolved, I would greatly appreciate it if you could mark the answer as "Accepted" by clicking Accept Answer and Yes for was this answer helpful. This helps both us and others in the community.

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Authenticator generates 8 digits and Azure requires 6 digits

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