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Microsoft Authenticator Missing Past Passkeys

Timothy Nalpon 0 Reputation points
2025-12-15T04:43:09.72+00:00

Hi, updated the authenticator app, and I lost all previous passkeys that I have save, such as Yahoo, Sony, etc. How to I retrieve them?

Microsoft Security | Microsoft Authenticator
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  1. Timothy Nalpon 0 Reputation points
    2025-12-15T04:45:52.34+00:00

    The app does not have the past account that generated the 6 digit one time password which I need to log into my email account.

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  2. AI answer

    2025-12-15T04:43:16.9033333+00:00

    Unfortunately, passkeys in Microsoft Authenticator are device-bound and cannot be synced or restored to a new device. If you have lost your passkeys after updating the app, there is no way to retrieve them. It is recommended to create new passkeys for your accounts directly in the Authenticator app. Make sure to store them securely going forward.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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