Getting an "Unexpected Error" when trying to enroll in the AI-900 Certification exam,

Question

Hello,

I am trying to enroll in the AI-900 certification exam, but I keep getting the below error:

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Could you please help?

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Mod moved from : Microsoft System Center | Other

Answer 1

Try support:

https://learn.microsoft.com/en-us/credentials/support/help

Answer 2

Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.