Need to remove ghost user

Question

I attempted to create a Microsoft 365 Business tenant using my company email.

A tenant (oraseas.onmicrosoft.com) was partially created, but the admin account (**[Moderator note: personal information removed]**oraseas.onmicrosoft.com) cannot authenticate.

Login fails saying the account does not exist, while signup says the email is already in use. MFA/security defaults were enabled but setup never completed.

I am requesting full deletion of the orphaned tenant so I can restart the Microsoft 365 Business signup cleanly.

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Moved from: Microsoft 365 and Office | Access | For business | Other

Answer 1

Dear Diogo Thomaz,

Welcome to Microsoft Q&A. 

Thank you for sharing the details, and I’m truly sorry for the inconvenience this has caused.

Based on your description, it seems the tenant oraseas.onmicrosoft.com was partially created, and the admin account was reserved but never fully provisioned. This is why you cannot sign in, yet the email is flagged as “already in use.”

You can either regain access to your tenant or request its deletion, but both actions require ownership verification for security reasons.

Please note that moderators cannot intervene directly or delete tenants, this process is handled by Microsoft’s Data Protection Team to ensure compliance and protect your data.

Please try to find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support 

In some countries, this is an automated conversation: First, when you call the hotline, they will ask you what kind of problem you are struggling with. 

Answer: Authenticator. 

A: What products do you use? 

B: Office 365 for business. 

Verification: Education or company account? 

B: For companies 

A: Are you an administrator? 

B: Yes. 

A: Are there any other administrators in your organization? 

B: No. 

A: I need one.... Service request? 

B: Yes 

If your organization's Office 365 Business subscription is from a partner or reseller, and the global administrator is unable to open a service request on your end, contact the reseller's support provider to help open a service request on behalf of you instead. 

 

If you still cannot reach to agent, there is still a workaround, you might consider registering for a new tenant by signing up for a trial subscription via this link Compare All Microsoft 365 Plans | Microsoft. This would allow you to create a new tenant following the provided prompts. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.  

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.  

Thank you for your patience, and I hope this helps clarify the next steps. If you run into any issues while trying the steps, or if something still doesn’t feel quite right, please don’t hesitate to reach out again. I’ll do my best to support you however I can.  

Looking forward to hearing back from you with any updates or additional details. 

Warm regards, 

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