can’t get code from redeem.

Question

i put my game points towards a microsoft gift card, i’ve redeemed cards before but for some reason this one won’t send the code through even tho i have the billing and the order details.

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Moved from: Exchange Online

Answer 1

Hi,

Your gift card redemption is valid, but the code hasn’t arrived because the order is either still processing, flagged for security verification, or the email was delayed/filtered.

 

What to do:

Check your Rewards order history at account.microsoft.com/rewards for status.

Look in Inbox, Spam/Junk, and Promotions folders for the gift card email.

If it’s been more than 24–48 hours, contact Microsoft Rewards Support at support.microsoft.com/rewards → select Missing gift card code and provide your order ID and billing details.

 

Happy to help!