i need help logining into my authenticator app

Question

i got a new phone and can not login into my authenticator app

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Moved from: Developer technologies | Windows Forms

Answer 1

To log into your Microsoft Authenticator app on your new phone, you will need to follow these steps:

1. Install the Microsoft Authenticator App: Make sure you have downloaded and installed the Microsoft Authenticator app on your new phone from the App Store or Google Play Store.
2. Recover Your Account: If you had previously backed up your Authenticator app data, you can restore it by signing in with your Microsoft account during the app setup process.
3. Use Temporary Access Pass: If you cannot recover your account, you may need to acquire a Temporary Access Pass from your admin or organization. This will allow you to register your account in the Authenticator app without needing your old device.
4. Register the Authenticator App: Follow the instructions to add your work or school account in the app. You may need to sign in using the Temporary Access Pass provided by your admin.
5. Enable Phone Sign-In: After registering, you can enable phone sign-in for easier access in the future.

Make sure you do not remove the Authenticator app from your old device until you have successfully set up the new device, especially if you are using app-based multifactor authentication (MFA).

If you encounter any issues, you may need to consult your organization's IT support for further assistance.