App autenticator

Question

Buenas noches. El viernes se me rompió la pantalla de mi teléfono y ha quedado inútilizada. He intentado hacer funcionar la aplicación autenticator en mi móvil nuevo para poder acceder al correo personal, profesional y otras aplicaciones y no ha habido manera. Por favor, necesito ayuda. ¿ Cómo puedo utilizar la aplicación autenticator en mi nuevo móvil?Gracias

Answer 1

To use the Microsoft Authenticator app on your new mobile device, follow these steps:

1. Download the Microsoft Authenticator app: Install the app from the Google Play Store (for Android) or the Apple App Store (for iOS).
2. Sign in to your account: Open the app and sign in with the same Microsoft account that you used on your previous device.
3. Set up your accounts: If you have previously set up accounts in the Authenticator app, you may need to re-add them. You can do this by selecting the option to add an account and following the prompts. You might need to scan a QR code or enter a setup key provided by your organization or service.
4. Backup and recovery: If you had enabled cloud backup on your old device, you can restore your accounts by signing in to the app with the same Microsoft account. This will allow you to recover your accounts without needing to set them up again manually.
5. Troubleshooting: If you encounter issues, ensure that you have a stable internet connection and that notifications are enabled for the app. If you are unable to recover your accounts, you may need to contact your organization's IT support for assistance.

By following these steps, you should be able to set up the Microsoft Authenticator app on your new phone and regain access to your accounts.

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References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• Frequently asked questions about Microsoft Entra multifactor authentication

Answer 2

He hecho todo eso y no me funciona.