Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
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Hello i also have the same problem
authentication device lost
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 28.000000000000004%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Hubert Krautter
25
Reputation points
my device for authentication was broken and now i am not able to authenticate to my directory with my account details. What do i need to reset the account details for starting from the scratch to register my new device or can i just ask for deleting my directory to start from the scratch
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 10%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shubham Sharma 4,245 Reputation points Microsoft External Staff Moderator2025-12-16T11:57:46.0666667+00:00 Hello Hubert Krautter
Thank you for reaching out to Microsoft Q&A.
To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message only:
- Contact phone number (add +Country code)
- Contact email address
- Global admin email address (affected account)
- Tenant Name
- Country
- Time Zone
- Tenant id/ Domain Name
- Subscription id
Please send me the detail via private message. So, we can assist you further.
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