I keep getting an error message with error code 0x8007005

Question

I keep getting an error message with error code 0x8007005. I've tried to shut off anti-virus, update drivers, etc.

Answer 1

The error code 0x80070005 typically indicates an "Access Denied" issue. This can occur for several reasons, including:

1. File System or Registry Key Permissions: Permissions may have been changed, preventing access to certain files or registry keys. You can check the CBS log located at %Windir%\logs\CBS to identify the specific cause of the access denial.
2. Windows Update Issues: If this error occurs during a Windows update, it may be due to insufficient permissions for the servicing stack. You can try to resolve this by ensuring that you have the necessary permissions or by running the update as an administrator.
3. Microsoft 365 Activation: If you're encountering this error while trying to activate Microsoft 365 apps, it may be related to account permissions or issues with the activation state. Ensure that you are logged in with the correct account and that your Windows is up to date.

To troubleshoot this issue, you can try the following steps:

• Check and modify permissions for the affected files or registry keys.
• Run Windows Update and ensure all updates are installed.
• If applicable, reset the activation state for Microsoft 365 apps.

If these steps do not resolve the issue, further investigation into the specific context of the error may be necessary.