Cannot annotate on share screen in MS Teams

Question

I have a Microsoft 365 Family subscription. I am using Microsoft Teams version 25306.805.4102.7211.

I have a few issues I need help with please.

1. **I cannot see the presenter toolbar
   **After clicking on share > screen, I bring my cursor to the top of the screen I'm sharing and I see the 'presenter toolbar' however, I do not have the Annotate option?
2. When I start a meeting > click on Share, I do not see the option of Whiteboard
3. When I start a meeting and click on 'People' next to my name my role is displayed as 'Organiser' not presenter

I hope you can help please

Regards

Gursh

Answer 1

Hello,

Thanks for getting in touch.

I'm sorry to hear that you're having this problem. I'd like to learn more about your setup so we can figure out what's going on. First, can you kindly tell me what kind of account you have? Is it a personal account (like Hotmail or Outlook.com) or a work or school account managed through Microsoft 365 Business or Education? This is important since the features that are provided can change based on the subscription.

In the meantime, you can take a few actions to fix the problem. When you share, be sure to choose Screen instead of Window. Annotations don't work when you only share one window. You should also make sure that Teams is fully up to date by clicking the three dots next to your profile and choosing Check for updates. This is because updates that are still pending can change the availability of features. If the problem keeps happening, clearing the Teams cache could help refresh the software and bring back missing options by getting rid of old or broken temporary files.

I hope to hear from you.

Thanks,

Answer 2

As I mentioned in my original message I have a Microsoft 365 family subscription

I also posted the version I am using in my original message - Microsoft Teams version 25306.805.4102.7211. I updated to this version today