To fix the issue of a computer being unable to connect to a shared printer on the same network after a Windows 11 update, you can try the following steps:
- Verify Printer Name and Address: Ensure that the printer name and address are correct. You can check this by accessing the printer properties on the computer that can connect.
- Modify Group Policy Settings: If the issue persists, you may need to modify Group Policy settings related to printer installation:
- Configure the Load and unload device drivers policy setting for the Power Users group.
- Disable the Disallow installation of printers using kernel-mode drivers policy.
- Disable the Point and Print Restrictions policy.
- Check Network Connectivity: Make sure that the computer is properly connected to the network and can access other network resources. You can test this by pinging the printer's IP address.
- Reinstall Printer Drivers: Sometimes, the printer drivers may become corrupted after an update. Reinstall the correct printer driver on the affected computer.
- Check Print Spooler Service: Ensure that the Print Spooler service is running on the computer. You can restart this service to resolve any temporary issues.
- Use Command Line for DNS Settings: If the printer is accessed via a CNAME record, you may need to adjust the DNS settings using the following commands:
reg add hklm\system\currentcontrolset\control\print /v DnsOnWire /t REG_DWORD /d 1 reg add hklm\system\currentcontrolset\services\lanmanserver\parameters /v DisableStrictNameChecking /t REG_DWORD /d 1 - Check for Windows Updates: Ensure that your Windows 11 is fully updated, as Microsoft may have released patches that address printer connectivity issues.
By following these steps, you should be able to resolve the connection issue with the shared printer on your network.