My Microsoft Solitaire is no longer ad free, even though I paid for it.

Question

My Microsoft Solitaire is no longer ad free, even though I paid for it.

LEONARD DOCKERY 25

James Martin 5 Reputation points

2026-01-25T10:02:32.8633333+00:00

Same here, I pay monthly and I’m now seeing adverts, why?
Peck Dean 5 Reputation points

2026-07-27T13:33:49.5933333+00:00

Same here, also. Not only is it not ad free even though I am paid up until Dec 2026, I checked back for a few years and Microsoft has been billing me under both of the email addresses my computer uses. This has nothing to do with signing in and signing out. I have remained signed in under the screen name TimeTester35928. I play Microsoft Spider for a few hours every morning and today the ads are back (paid up until Dec 2026}.
Peck Dean 5 Reputation points

2026-07-27T16:44:50.4233333+00:00

After checking back a few years I have found the answer to part of my issue with returning ads. My computer has two email addresses in use. My primary email address is the one I use to register with Microsoft windows and for gaming. I have never used the second email address to sign in to Microsoft Solitaire. My ads always come back quicker than expected and after a lot of digging I found out that Microsoft is charging both of my email addresses for my one Solitaire registration. The ads are back today, and I still have five months left on my last purchase. The problem is that last purchase charge was on the email address that has never been set up or used for Microsoft Solitaire. This has happened for more than one year. AI gave me a lot of answers for this issue. I have cancelled the future charges to my credit card for this unused email address, but now I have to get a refund for the five remaining months. If you get ads back sooner than expected, check to see where the last charge was billed.

6 answers

Your answer

James Martin 5 Reputation points

2026-01-25T10:02:32.8633333+00:00

Same here, I pay monthly and I’m now seeing adverts, why?
Peck Dean 5 Reputation points

2026-07-27T13:33:49.5933333+00:00

Same here, also. Not only is it not ad free even though I am paid up until Dec 2026, I checked back for a few years and Microsoft has been billing me under both of the email addresses my computer uses. This has nothing to do with signing in and signing out. I have remained signed in under the screen name TimeTester35928. I play Microsoft Spider for a few hours every morning and today the ads are back (paid up until Dec 2026}.
Peck Dean 5 Reputation points

2026-07-27T16:44:50.4233333+00:00

After checking back a few years I have found the answer to part of my issue with returning ads. My computer has two email addresses in use. My primary email address is the one I use to register with Microsoft windows and for gaming. I have never used the second email address to sign in to Microsoft Solitaire. My ads always come back quicker than expected and after a lot of digging I found out that Microsoft is charging both of my email addresses for my one Solitaire registration. The ads are back today, and I still have five months left on my last purchase. The problem is that last purchase charge was on the email address that has never been set up or used for Microsoft Solitaire. This has happened for more than one year. AI gave me a lot of answers for this issue. I have cancelled the future charges to my credit card for this unused email address, but now I have to get a refund for the five remaining months. If you get ads back sooner than expected, check to see where the last charge was billed.

Answer 1

Sumit 44,051 Volunteer Moderator

This happens way too often due to a backend glitch from Microsoft, and we have seen a lot of reports today. It should typically resolve in a day or two without any action. I appreciate your patience while Microsoft works on the same. If it does not help, fill a support form:

https://support.xbox.com/game/microsoft-casual-games/forms/microsoft-casual-games-support

A friendly reminder that this is a community support forum where users help other users. Advisors participating here cannot make changes to Microsoft services or access internal systems and can only provide technical guidance, independent of Microsoft's Policy decisions.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Pete Ravenscroft 0 Reputation points

2026-07-27T17:38:20.2333333+00:00

I have submitted the support request thanks for the link,
Sue Woods 0 Reputation points

2026-07-27T18:27:50.1466667+00:00

7/27/2026 my Soltaire collection is trying to charge me also. I paud April 3 2026 for a year.
Peck Dean 5 Reputation points

2026-07-27T19:17:33.5566667+00:00

Check the email address that was billed. If you have multiple email addresses on your computer, they may have billed an address that is not your Microsoft Solitaire sign in address. That was my issue.

Answer 2

Pete Ravenscroft 0

Played as a subscriber this morning with out adverts, stopped for a coffee break this afternoon tried to play I got adverts despite nothing happening to the PC it is logged in correctly to my account and no updates have happened. Microsoft do take the p*** in their subscription models I also pay annually for 365, but constantly get told I should consider subscribing!

0 comments

Answer 3

Saylor HomePC 5

I have my subscription paid up until October 2026. Now it asks me to subscribe to premium. Already well paid up. What is going on?

karen moss 0 Reputation points

2026-06-10T10:00:33.6766667+00:00

I’ve had the same problem for the past 5 months. I’ve done everything they suggested, including signing out & back in, deleting app & reinstalling, Microsoft told me to wait for next update& it should be fixed it but it wasn’t! If anyone knows how to fix this I would love to know the answer.

Answer 4

StuartATrueRed 0 Volunteer Moderator

The subscription also goes off, if you start the game on another device. The subscription is per device, not per account.

0 comments

Answer 5

John Jefferson Doyon 83,330 Independent Advisor

Hi, I'm John! I will help you with this.

In most cases, ads can return in Microsoft Solitaire if the Premium (ad-free) subscription has expired, if the app is signed in with a different Microsoft account, or due to a temporary sync or licensing issue. Just to set expectations as well, the ad-free version is a recurring subscription, not a one-time purchase.

To help narrow this down, could you tell me a bit more about what happened before you noticed the ads coming back?

Are you currently signed in to Microsoft Solitaire with the same Microsoft account you used to purchase the ad-free version?
Did you recently reinstall Windows, reset the app, or sign in to a different account?
Do you remember when you last renewed or purchased the Solitaire Premium subscription?

Click "Add comment" to let me know.

Regards,

John J.D.

Rod A 0 Reputation points

2025-12-25T21:21:51.8466667+00:00

Have the same problem, renewal due 6/2026 no changes, downloads etc. Microsoft seems to do this once or twice a year, never have gotten a straight answer from them on what happens.
Carl Stringfellow 5 Reputation points

2026-03-06T02:08:24.15+00:00

I upgraded my hardware to accomodate Win 11. Everything is new. The subscription has never lapsed.
John Paoletti 0 Reputation points

2026-07-27T20:02:34.0533333+00:00

I can not play Microsoft Solitaire without ads, I'm currently a premium subscription member.

I recieve a error message telling me I'm not signed in to Microsoft Store