how to add another device

Question

I need help installing another device on my account

Answer 1

To add another device to your account, you need to follow specific steps depending on the platform you are using. Here are the general steps for adding a device for PlayFab and App Center:

For PlayFab:

1. Ensure you have two devices: Device1 (already set up with an account) and Device2 (not yet linked to an account).
2. On Device2, log in using your recoverable account credentials.
3. Call the appropriate API to link Device2 to your account, such as LinkAndroidDeviceID or LinkIOSDeviceID.
4. If the linking is successful, you can resume normal gameplay. If the device is already linked to another account, you will need to confirm if you want to bind it to your current account, which may result in losing access to the other account.

For App Center:

1. Navigate to the App Center install portal on the device you want to add.
2. Click the Add new device button.
3. Follow the prompts to install the necessary configuration profile on your device.
4. Once the profile is installed, your device will be added to your account.

Make sure to follow the specific instructions for the platform you are using to ensure a smooth process.

Answer 2

Hi Darryl, thanks for reaching out.

Usually, when you can’t add another device, it’s because the account isn’t signed in properly on the new device or the subscription limit has been reached. First, make sure you’re using the same account that’s linked to your subscription. Then check if your plan allows multiple devices. If it does, try signing out and back in on the new device, and confirm it’s connected to the internet. If you’ve already done that, can you tell me what type of device you’re adding and what error message you’re seeing?

Best,

Rez