change consent

Question

Cant change child consent and tried all the basic ways to do so.

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Moved from: Microsoft Edge | Profile, sync, and sign in | Windows 11

Answer 1

Hi, I'm John! I will help you with this.

May I know what troubleshooting steps have you already taken?

If you haven't tried anything yet please start by:

Please double-check a few key things:

• Make sure you’re signed in as the family organizer (only the organizer can change consent).
• Verify the child’s date of birth, some consents are locked based on age.
• Try changing the setting from the web at https://family.microsoft.com instead of the app.

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If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.

Answer 2

To change parental consent in Azure Active Directory B2C, you need to follow a specific user flow designed for gathering parental consent. Here’s a brief overview of the process:

1. Identify the User: Use the Microsoft Graph API to identify the user as a minor.
2. Notify the Minor: Inform the minor that parental consent is required and request consent from a parent.
3. Parent Verification: The application must verify that the individual providing consent is an adult, using trusted sources like ID verification.
4. Consent Process: If the parent verifies their age and grants consent, the application can proceed with the user flow.
5. Revoking Consent: Either the minor or the adult can revoke consent, which can be managed through the application.

If you have already tried basic methods and are still unable to change the consent, ensure that you are following the proper flow and that the application is set up to handle parental consent correctly.

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References:

• Manage user access in Azure Active Directory B2C