How to access a document sent to me in an email

Question

Employer sent me a document and I cannot access the document when microsoft opens

Answer 1

If you are unable to access a document sent to you via email, there are a few potential issues to consider:

1. File Permissions: Ensure that you have the necessary permissions to access the document. If the document is shared with restricted permissions, you may need to contact the sender to adjust these settings.
2. Sufficient Memory and Disk Space: Check if your device has enough memory and disk space available. Lack of resources can prevent documents from opening properly. You might want to close unnecessary applications or free up disk space.
3. Firewall Settings: Sometimes, the Windows Firewall service might not be running, which can affect your ability to open documents. Make sure the Windows Firewall service is started.
4. Outlook Settings: If you are using Outlook to access the document, ensure that your Outlook settings allow for opening attachments. You may need to adjust the mailbox policy if certain file types are blocked.

If you continue to experience issues, consider reaching out to your IT department or the sender for further assistance.

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References:

• Cannot open Word documents or Excel spreadsheets from an external source in Outlook
• Can't open or view attachments in Outlook on the web

Answer 2

Hello

What kind of document is it?

Is it as an attachment, or is it as a shared link?

What error did you run into if you get any?