I want to resolve duplicate charges.

Question

I signed up for Outlook 365 business 3 months ago, but I am now being billed for both Outlook 365 personal ($12.50/month) and business ($22/month). I understood that when I signed up for business 365 I would no longer be charged for personal. How do I stop this from happening? I just want to pay for business

Answer 1

To resolve the duplicate charges for Outlook 365 Personal and Business, you should first cancel the Outlook 365 Personal subscription. Since you signed up for Outlook 365 Business, you should no longer need the Personal version. Here are the steps you can follow:

1. Log in to your Microsoft account where you manage your subscriptions.
2. Navigate to the subscriptions section to view all your active subscriptions.
3. Locate the Outlook 365 Personal subscription and select the option to cancel it.
4. Confirm the cancellation to stop any future charges.

If you continue to experience issues or if the charges persist, consider reaching out to Microsoft Support for further assistance.

---

References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Understand your invoice for your Microsoft MOSA billing account

Answer 2

Hi, good day!

I'm sorry, this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your concern.

Please check the support article in the link below for a step-by-step cancellation instruction.

https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

---

If you require additional assistance, I recommend contacting Microsoft Billing Support by visiting the link below.

https://support.microsoft.com/contactus/

Make sure to sign in your Microsoft Account

Select Microsoft 365

Click "Get Home support" then describe your issue

Click "Contact Support" tab above

Reselect the product you need help with.

Select "Billing and Payment updates" then click Confirm

Click "Chat with a support agent in your web browser"

Confirm your email then click Confirm