can't log into azure due to inactivity

Question

can't log into azure due to inactivity

Roland Burt 0

I cannot log into the Azure Portal. This is maddening and can't get support for it as the support site keeps re-directing me to the portal.

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace

Rukmini 11,730 Reputation points Microsoft External Staff Moderator

2025-12-17T22:19:56.8033333+00:00
Hello Roland Burt

The error you received (AADSTS5000225) means your tenant has been marked as inactive. When a tenant is inactive for a long time, Microsoft applies a login block. If the block lasts more than 20 days, the tenant may be permanently deleted.

Tenant inaccessible due to inactivity

If the block has been in place for less than 20 days, we may be able to restore access by unblocking it. Please provide the following details via private message:

Tenant ID

Email address used to sign in

Correlation ID from the login failure

Timestamp of the failure

Business impact and reason for restoring the tenant

Note: If this is a test or non-critical tenant, you can create a new one: Quickstart: Create a new tenant in Microsoft Entra ID
Roland Burt 0 Reputation points

2025-12-17T23:41:37.54+00:00

What is the point of even answering? I just said I cannot log in and that the tenant is locked. So giving freely available info is not helpful and neither is the link provided when the first thing it says is to log into the portal. Circular references to open a ticket, call CS, all giving non answers and redirecting to each other. All this needs is a CS rep. End of story. Being completely locked out because I was working on something else for another company for several years, and not having ANY RECOURSE or ability to recover, delete, or recreate the tenant is infuriating. (Despite the obvious lock-out issue to begin with.)
Rukmini 11,730 Reputation points Microsoft External Staff Moderator

2025-12-17T23:43:21.84+00:00
Roland Burt Please provide the following details via private message so that we can assist you further!:

Tenant ID

Email address used to sign in

Correlation ID from the login failure

Timestamp of the failure

Business impact and reason for restoring the tenant

1 answer

Your answer

Rukmini 11,730 Reputation points Microsoft External Staff Moderator

2025-12-17T22:19:56.8033333+00:00

Hello Roland Burt

The error you received (AADSTS5000225) means your tenant has been marked as inactive. When a tenant is inactive for a long time, Microsoft applies a login block. If the block lasts more than 20 days, the tenant may be permanently deleted.

Tenant inaccessible due to inactivity

If the block has been in place for less than 20 days, we may be able to restore access by unblocking it. Please provide the following details via private message:

Tenant ID

Email address used to sign in

Correlation ID from the login failure

Timestamp of the failure

Business impact and reason for restoring the tenant

Note: If this is a test or non-critical tenant, you can create a new one: Quickstart: Create a new tenant in Microsoft Entra ID
Roland Burt 0 Reputation points

2025-12-17T23:41:37.54+00:00

What is the point of even answering? I just said I cannot log in and that the tenant is locked. So giving freely available info is not helpful and neither is the link provided when the first thing it says is to log into the portal. Circular references to open a ticket, call CS, all giving non answers and redirecting to each other. All this needs is a CS rep. End of story. Being completely locked out because I was working on something else for another company for several years, and not having ANY RECOURSE or ability to recover, delete, or recreate the tenant is infuriating. (Despite the obvious lock-out issue to begin with.)
Rukmini 11,730 Reputation points Microsoft External Staff Moderator

2025-12-17T23:43:21.84+00:00

Roland Burt Please provide the following details via private message so that we can assist you further!:

Tenant ID

Email address used to sign in

Correlation ID from the login failure

Timestamp of the failure

Business impact and reason for restoring the tenant

Answer 1

Roland Burt 0

I created a new tenant/account with a new email and then added my actual email as a user with admin privileges. Not ideal or expected, but will work for now. It is rather unnerving however. If I had had a bunch of work/data in the old tenant and it was just summarily locked out it would/could be a real crisis. Kind of unnerving.

Rukmini 11,730 Reputation points Microsoft External Staff Moderator

2025-12-17T23:50:23.5466667+00:00

Hello Roland Burt,

I agree, if its old tenant with bunch of work/data then we would engage our Engineering team to unlock the tenant!

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can't log into azure due to inactivity

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