Cannot Login Microsoft Entra ID with Microsoft Authenticator

Question

选用个人账户登录Azure的时候，网页向我的Authenticator发送验证号码，但是手机端Microsoft Authenticator 显示:

登录错误

查找账户以完成多重身份验证时出错。可能需要再次添加该账户。

我尝试了重新添加个人账户到Authenticator中，但是登录Azure的时候一直都有这个报错。

为了尝试解决这个问题，当我用我的个人微软账户登录https://aka.ms/mfasetup时出现报错：

无法使用个人帐户在此登录，请改用工作或学校帐户。

我还在手机上下载了Azure应用，能够正常进去，但是没有办法进入里面的"Microsoft Entra ID“管理”登录方法“，现在进入了登录的死循环，只要我想修改登录方式，就必须要使用Authenticator验证登录，但是我又没有办法得到登录的验证号码。如何修复这个问题？

Translate:

When logging into Azure using my personal account, the web page sends a verification code to my Authenticator app, but the Azure app on my phone displays:

An error occurred while searching for the account to complete multi-factor authentication. You may need to add this account again.

I tried re-adding my personal account to the Authenticator app, but the error persists every time I log in to Azure.

To troubleshoot this issue, when I tried logging into https://aka.ms/mfasetup with my personal Microsoft account, I received the following error:

Personal accounts cannot be used here. Please use a work or school account instead.

I also downloaded the Azure app on my phone and can access it normally. However, I'm unable to reach the "Microsoft Entra ID" management → "Sign-in methods" section. Now I'm stuck in a login loop: every time I try to change my sign-in method, I must verify via Authenticator—but I can't receive the verification code. How can I fix this?

Answer 1

Hello TMB,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.