MFA Lockup

Question

MFA Lockup

Augusto Francetich 25

Hi, i'm the admin of a developer tenant, i have access to the dashboard, i need to restart the mfa setting of the global admin account because i lost the data from the authenticator, I'm trying to recover the possibility of the account to keep using the actual tenant, i don't have any confidential information or anything relevant (i can delete the profile of the developer account if i want) Thanks

Shubham Sharma 17,675 Reputation points Microsoft External Staff Moderator

2025-12-18T10:10:28.3233333+00:00
Hello Augusto Francetich

Thank you for reaching out to Microsoft Q&A.

This qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message only:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant Name

Country

Time Zone

Tenant id/ Domain Name

Subscription id

Please send me the detail via private message. So, we can assist you further.

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Shubham Sharma 17,675 Reputation points Microsoft External Staff Moderator

2025-12-18T10:10:28.3233333+00:00

Hello Augusto Francetich

Thank you for reaching out to Microsoft Q&A.

This qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message only:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant Name

Country

Time Zone

Tenant id/ Domain Name

Subscription id

Please send me the detail via private message. So, we can assist you further.

Answer 1

Shubham Sharma 17,675 Microsoft External Staff Moderator

Hello Augusto Francetich

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

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MFA Lockup

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