Microsoft Authenticator does not have previous linked accounts after new phone transfer

Question

I got a new phone amd do not have access to my old phone. When I signed into my Microsoft Authenticator app, all my previously linked accounts did not appear and I am not sure how to het them back. I am locked out of several key applications and profiles right now and need a fix for this please.

Answer 1

If you do not have access to your old phone and your accounts are not appearing in the Microsoft Authenticator app on your new phone, you will need to recover your accounts manually. Here are some steps you can take:

1. Recovery Account: If you had set up a recovery account in the Microsoft Authenticator app on your old device, you may be able to restore your accounts from that backup. Ensure that you have access to that recovery account.
2. Contact IT Support: If your accounts are linked to a work or school account, reach out to your IT support team. They can assist you in regaining access to your accounts.
3. Account Recovery Options: For personal accounts, visit the respective service's website (e.g., Microsoft, Google) and look for account recovery options. You may need to verify your identity through email or SMS.
4. Re-add Accounts: If you can access the services you need through other means, consider re-adding your accounts to the Microsoft Authenticator app by following the setup process again.

Unfortunately, without access to your old phone or a backup, recovering the accounts directly through Microsoft Authenticator may not be possible.

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References:

• Migrate to a new iPhone for work
• Microsoft Authenticator issues