How to fix error with code

Question

I need help signing in with the codes I’m getting but they are not working. My account is locked now so I need help resolving this issue please.

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Moved from: Microsoft 365 and Office | Access | For home | Windows

Answer 1

To resolve the issue with signing in and the account being locked, you can follow these steps:

1. Identify the Error Code: If you are receiving specific error codes during the sign-in process, you should identify these codes. You can view the source code of the sign-in webpage to find the error code. In Internet Explorer, for example, you can press the ALT key to display the menu bar, click on View, and then select Source. Look for the HR= string in the source code to find the numeric code that follows it.
2. Contact Support: Once you have the error code, you should contact technical support for assistance. If your account is locked, you may need to reach out to your organization's admin or the Microsoft support team for help in unlocking your account.
3. Reset Password: If you are locked out due to a forgotten password, you can reset your password using your security information if this feature is enabled by your global admin. You can find instructions on how to reset your password through the appropriate Microsoft support channels.
4. Check Conditional Access Policies: If your account is locked due to Conditional Access policies, see if there are other admins in your organization who can disable the policy affecting your sign-in. If not, you may need to submit a support request to Microsoft for assistance in updating these policies.

By following these steps, you should be able to resolve the sign-in issue and regain access to your account.

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References:

• Sorry, but we're having trouble signing you in when a user signs in to Microsoft 365, Azure, or Intune
• Troubleshoot sign-in issues and account access problems

Answer 2

What is the tech support number to call?

Answer 3

Hey there! Nice to meet you!

If I may ask, may I have the exact error message regarding the account block upon signing in?

Do you also receive any error messages when resetting your password via security information/verification methods (when requesting for verification codes)?

Do you see any unfamiliar email addresses/phone numbers upon signing in to your account?

Did you have two-factor authentication (2FA) active on the account? If yes, do you still have the 25-character recovery codes?

Lastly, may I know when was the last time you successfully signed in to your Microsoft account?

Best regards,

Darhyl